Tell us about a time you delivered exceptional customer service. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Efficiently managed changed our flights. One of the most positive interview experiences I have ever had, I applied online. Can't find what you are looking for? What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. Very Friendly. Leeds, United Kingdom. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Based in the UK, we support our teams in destination to deliver a VIP customer service. I was then sent an email with a maths and English assessment. Contact us online. para nos informar sobre o problema. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com
While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Handling Short term insurance quotes. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. We are sorry for the inconvenience. This website is using a security service to protect itself from online attacks. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Your email address will not be published. Questions about myself and my experience from past jobs. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. The process took 1 week. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Ans - I would love to deal with customers. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. I applied online. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. an. Asked 5 August 2021. Followed by a video interview. Take some deep breaths and try to stay calm. Interview. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. questo messaggio, invia un'email all'indirizzo Step three: online video assessment where the candidate has to record answers to the questions. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Be personable. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. I interviewed at Jet2.com and Jet2holidays. Contacting Jet2.com - by phone or otherwise. Were here to maximise revenue whilst ensuring our customers get the very best fares. I thought I had done very well in all of these however I was unsuccessful. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. The assessment day consisted of: a presentation about the company. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. Jet 2 Holidays recruitment team has been very professional. I applied online. We were in & out in 15 minutes. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. lick the link to read more about the evening. . I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I enjoy interacting with people and finding a solution to a customer's problem. Disculpa Once you dial the customer service number, press the pound button on the dialer and then select 4. Followed by a video interview. message, contactez-nous l'adresse From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. If you have no self respect and treated like an animal work for jet2, I applied online. Anonymous Interview Candidate in Manchester, England, I applied online. message, please email I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Reasons why Jet2 was chosen as a career. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Can't find what you are looking for? Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . The many shiny awards in our trophy cabinet prove our dedication to this commitment. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2 Customer Service. 10 min telephone interview
Describe a time you collaborated with a peer to solve a problem. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Jet2.com was named the - by UK travel agents for the tenth time. Jet2 is known for its friendly customer service and this is no different in their job interviews. How do I set up a search agent alert? Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Anonymous Employee in Edinburgh, Scotland, I applied online. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Birthday cake Competitive Country. I interview 10 min telephone interview
This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Anonymous Employee in Manchester, England, I applied online. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. The person on the phone was lovely! At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Goodie bags packed with special treats Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Jet 2 Holidays recruitment team has been very professional. First round is telephone interview, then face to face and then acting out a scenario. The process took 2 days. U.K What you will be doing. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Then a phone call asking some questions. I know I havent got the job which is why Im writing this now. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail 3. The process took 2 weeks. real person. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Press 1 if you need to ask a query related to a website or mobile app. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Is First Class Worth It On British Airways? A red-carpet welcome Jet2 customer service live chat support option is not available for any user. telephone interview with HR/recruitment. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Short, straightforward and to the point. Balloon arch I then received an email inviting me to a phone interview at a date and time that suited me. Visit this page; Pilots. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. A role play and an interview. Usually, the waiting time is 30 to 45 minutes. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Cheers to 20 years, and many more to come. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. She explained to me perfectly through the phone what i needed to do. Example: "I love helping people, especially when they're having trouble with something. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Sell the benefits of your favorite holiday destination. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Sign Up for Job Alerts. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). 14. To get in touch with the Jet2 live representative Press#. It seems taht they are really care about this recruitment process. Avoid negative language. Reasons why Jet2 was chosen as a career. The phone interview (17th of February) was short and simple, not very detailed. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Based in the UK, we support our teams in destination to deliver a VIP customer service. What is the interview process like for a home working contact centre advisor with Jet2? Get a quick guide about Delta airlines refund policy & rules. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! 210.65.88.143 Fly with us and take your career to new heights. Cheers to 20 years, and many more to come. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. The process took 1 week. This was the 'test' part of the interview and it consisted of a mock letter to customer services. I applied online. Performance & security by Cloudflare. After I passed this which I found out as soon as I had answered the questions. Si vous continuez voir ce Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Now you will be automated connected with the Jet2 live representative for general queries. naar Join our award-winning business. What are the biggest competitors in our industry? Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . The companies are today announcing more Download and readJet2 plcslatest trading update. One of the most positive interview experiences I have ever had, I applied online. los inconvenientes que esto te pueda causar. The action you just performed triggered the security solution. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Applied on the 11th of February. tell the interviewer if the line is bad or you cannot hear. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles.
First, an online assessment. Application was online. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Usually, it takes about an hour maximum to get a response from an expert. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Again, I received no email invitation and called them twice. Anonymous Employee in Edinburgh, Scotland, I applied online. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! A red-carpet welcome Online application
I interviewed at Jet2.com (Leeds, England) in Jan 2023. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Slightly unprofessional. To check the status of flight booking Press 2. A huge thank you to everyone that voted for us Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. You can dial theJet2 customer service numberanytime from anywhere. Over 60% of our holidays are sold online! The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Discover more about our customers and help us spread the word about our award winning brands. At Jet2, we always strive to reward the amazing work of our colleagues. pour nous faire part du problme. to let us know you're having trouble. ein Mensch und keine Maschine sind. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. enviando un correo electrnico a I was told I passed this as part of the call and would receive an email invitation to an assessment day. lick the link to read more about the evening. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. View All. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Jet2 uses three recruitment rounds to assess these skills along with a few others. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Free interview details posted anonymously by Jet2.com interview candidates. Also, it might take some time to get a reply from the airline personnel. construction, trades & mining. A huge thank you to everyone that voted for us Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. full-time. I thought I had done very well in all of these however I was unsuccessful. And we focus on delivering these values at all times. Il primo step si basa su una video interview su una piattaforma. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. A band to help our customers get into the holiday spirit I applied online. Third and final stage is telephone call asking about the company. when did you give VIP service. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. jet2 customer service advisor telephone interview Menu. las molestias. Jet2 back in black despite 'difficult return to normal operations' . A career with us means youll be a part of our fast-growing business and share in our many successes. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Delivering VIP Customer Service. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. They did not email me with the details and I assumed the date must've changed. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Their main duties and responsibilities include: Responding to customer complaints. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Thorough but very friendly. What do you know about Jet2 as a company? Ci 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Non ho ancora fatto il secondo step. Get access to Richard course at:https://passmyinterview.com/customer-ser. 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