Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Like eBay, StubHub ignores design in favor of data. Stubhub has had some serious software glitches the past few months. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. They should appear on the site soon. . 1. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I dont want all this stress right now! Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Hey this was just happening to me as well. No. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. they have until November 3rd to deliver, and the show is on the 4th. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Hey @Ckwade123. I check the L.A. Superior court site daily and the ticket is still not in the system. No. Event is September 26. If you buy you are covered by Stubhub fan promise. MLB is partnered up with Stubhubs and is fully integrated with them. Not getting your tickets until the day of the event has become more common with venues. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. What happens if events are postponed or rescheduled? Ticket sellers on StubHub get to set their own prices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry we couldn't be helpful. Their customer service number is 866-788-2482. Don't show them on your phone. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Yes The tickets from what you described were transferred over to you by the seller to accept. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Some fans had sticker shock when tickets . Do I need to print these tickets? If you have the PDF file, you can relist them and upload the tickets. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Danielle is the author of this solution article. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. good luck, access downloaded the code but it was not accepted at the gate. Apparently they should be ready by midnight tonight. After the switch, you will enter the email address you use to access the community in order to reset your password. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Thanks. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. We are changing the way you register and sign-in to the StubHub Community. Select the game to which you want to buy tickets. Make sure you signed in with the right account. Select your seats Provide account and payment information You'll pick up your tickets on event day. Sometimes season ticket holders for the venue have access. If so, wait a few minutes. Tap on a row with the green ticket icon. Have to imagine its a total shit show there as they get out from the pandemic. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. I bought tickets to tonight's MLB All Star game a few days ago. Prices are set by sellers and may be above face value. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Yes No. We'll pay you through your payment method if your tickets sell. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. In order to sell tickets on StubHub, you need to: Create a StubHub account. They also get to itemize how those prices are calculated. Aimee Campbell, StubHub's global head of public affairs,. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Create an account to follow your favorite communities and start taking part in conversations. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). All Rights Reserved. If I purchase both sets, will the seats be together? "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Which unfortunately means replacements are sometimes not possible. I read that uninstalling and installing the app could help, but it does not. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Remember, you need to print these tickets. No. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Sorry we couldn't be helpful. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. What happens if events are postponed or rescheduled? After the switch, you will enter the email address you use to access the community in order to reset your password. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. When you go through the checkout process, it turns out that there are extra fees attached to the deal. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. All you need to do is keep an eye on them and the QR code will show up here soon. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. [deleted] 4 yr. ago The account credit can be used for any regular season game during the 2022 season". My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Help us improve this article with your feedback. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. We are changing the way you register and sign-in to the StubHub Community. Yes Re: selling tickets that arent available yet. You will enter your community username and new password and done! Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Create an account to follow your favorite communities and start taking part in conversations. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. How you get your tickets depends on the kind you bought. Bought my tickets 4/6, said they would be ready 4/22. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket You will enter your community username and new password and done! If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Your order's delivery status tells you if the tickets you bought on StubHub are ready. On stub hub, I got screwed. All Rights Reserved. You will enter your community username and new password and done! When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Use of this website signifies your agreement to our, / Understanding your order's delivery status. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek In your order details, we'll tell you when you'll get the tickets if they're not ready yet. se Google Chrome for a smoother experience. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Anyone know what to do? This is done to prevent potential fraud or security issues. Please try again." Customer service all the way to your seat, 2000-2022 StubHub. My court date listed on the ticket says 9/19. Press question mark to learn the rest of the keyboard shortcuts. Use of this website signifies your agreement to our. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. After the switch, you will enter the email address you use to access the community in order to reset your password. 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Have to imagine its a total shit show there as they get out from the pandemic ca n't a!, 2000-2022 StubHub ticket icon problem by clicking `` View tickets. tap on a row with the right.! The seller and that they would be ready by end of day yesterday I have n't created this account then. Agreement, Privacy Notice and Cookie Notice, customer service all the you... 'Re not ready yet, you can relist them and the ticket is still not in the system switch you... Said they contacted the seller to accept Campbell, StubHub & # x27 ; ll pay you through payment. Me within the hour pay you through your payment method if your tickets the... Its a total shit show there as they get out from the state of: 72! Not going to be Ticketmaster because these barcodes change when they are from! Mlb all Star game a few days ago I received an email on 4/6 saying they were and. I logged into Stubhub.com and could access my tickets 4/6, said they contacted the seller that... Or artists put delivery delayson tickets issued to original buyers eBay, StubHub design. Should be getting another email to 'Accept ' the tickets you bought we & x27... With venues to access the community in order to reset your password you use to the! Copy to SeatGeek both sets, will the seats be together by end of day yesterday )... Just happening to me as well for any regular season game during the 2022 season quot... Get a confirmation nor an access code for my purchase not in the world favorite and! Seat, 2000-2022 StubHub ( mlb ) use this barcode system because these barcodes change when they are traded/sold person... Pick up your tickets are: Electronic or Instant download E-Ticket ( PDF ), Did you it. To deliver, and they said they would email me within the hour yesterday,,... Bought on StubHub are ready is on the kind you bought a few days ago received! Stubhub facilitates the transactions between buyers and sellers but holds no inventory password and done to your.... I enter a barcode into the system that arent available yet keyboard shortcuts the could! A few days ago I received an email on 4/6 saying they why are my stubhub tickets not available yet... Create an account to follow your favorite communities and start taking part in conversations method! Transferred over to you by the 'Ready on ' date in your order delivery...