Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. I had heard that there was one on the planet. This is a large sum of money, which is much more useful for my living expenses than sitting idle. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Time to hire a lawyer. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? Sears couldnt deliver my appliances. . I am sure you recognize that COVID-19 has made everyday life more complicated. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. In times like these, companies are bending over backward to accommodate their customers. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. This article was published on July 27, 2022, and updated on August 17, 2022. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. Viking refuses - saying it was paid with vouchers. If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. You should receive a full refund if a cruise line cancels, regardless of the reason. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Richard Andersen stands in front of the Saqqara pyramid in Egypt. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Your situation sounds similarto mine, where Viking is blaming the TA. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. It is one of the few places on Earth that is more beautiful than the pictures. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. you getting your money back? As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. But what about Andersens vouchers? mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. But I had expected better from Viking. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. (Look for that story soon.). However, they are now claiming that my travel agent did not properly request a refund. When Viking cancels your cruise, you are entitled to a full cash refund. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Finland-Suomeksi . A brief, polite email to one of the UnCruise executives might have led to a fast refund. CC Help Jenn NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! 4. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. While we waited for a response, we did a little looking around. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. that would have required UnCruise to offer a full refund. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. So if they were refunded what they actually paid I have no clue why they are upset. I called on 4/8 and the cust. 2. A. Viking Line Abp, org. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. By But there are two problems with that. It's always best to comb. Excellent service. They have another 14 days to return the goods once they've told you . LauraS Tough old world. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. Thank you very much for your patience during this difficult time. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. I believe the letter from our CEO Dan Blanchard explained this. Then COVID hit and the trip had to be delayed. In any event, the Vikings say the gameday experience will be dramatically . All rights reserved (About Us). What is the Viking cancellation policy? We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. In her view, she'd given Viking an interest-free microloan for a year. 19952023, The Independent Traveler, Inc. It makes sense that the company would charge more for a single traveler. When a . But the fact that youre retired has no bearing on this case. SJD117. Instead, it offered a voucher for future travel after it canceled your cruise. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. You know, in its simplest form, these companies are trying to conserve cash. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. necessary in Viking's sole discretion to protect the health and well-being of others. By Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. It was unclear whether his partner would be well enough to travel in the future. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 3. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. First, I do understand the bad position that events have thrust on them. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. CC Help Jenn You say that youcancelled and rescheduled your trip. Started June 21, 2021, By You can send details through my consumer advocacy site or email me at chris@elliott.org. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Were always here to help. Youre taking the voucher whether you like it or not. Europe's Danube River is a frequent route for Viking River Cruises. If you need help with any problem,please contact us through this form. I chose to go next year. He was willing to take the trip alone. 0144983-8, PB . Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. @Host Jazzbeau thanks for moving this to here. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. what did terry christensen do. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. 19952023, The Independent Traveler, Inc. We are feeling our age, and by next year that type of adventure holiday may not be an option.. A polite appeal which youve already tried is a reasonable first step. I believe I was told what I was told in order to sell a booking. Wilderness Adventurer. you see that you are correct. By It offered him a future cruise credit actually, it insisted that he accept a credit. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. Inside That's right. I immediately asked my travel agent to cite that story and demand a full refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Under its terms, UnCruise doesnt have to give West a refund. The review process will be expedited as soon as we are able. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. I called on 3/16 to request a refund, instead of a credit. Then there is Viking, which is a black hole for any money given them. I have a real problem with this. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Wheres my $15,194? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Etc. Andersen did some research. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. 85% of Full Fare. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. (Courtesy Richard Andersen). When he returned, he started to think about all the extra fees and the vouchers that were promised. Spent over 1 hour on phone with Viking with a rep and his supervisor. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. VikingCash is an on-line debit account run through your Viking Card. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. And now they are mad because they are not going to use those vouchers. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. Check out our directory. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Cookie Settings/Do Not Sell My Personal Information. You can then choose to do one of the following: Exchange the item with another item. Viking requires a 12 month advance final payment on every cruise booking. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Our opinions are usually based on personal experiences. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. does viking give cash refunds. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. But it left the door open for an eventual cruise credit refund. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Heres our complete guide to travel insurance. Just realized that the cruise booked was from Antwerp to Amsterdam. Then COVID hit. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Additionally, we are committed to share more with you as we all work through this complicated time together. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. He wanted his money back. Your bank promptly returned your money. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. They just dont want to part with the cash, Andersen said. I found them to be very reasonable in our case. We did not get paid the extra 25% and did not expect to. Find and select the payment they want to refund. Wheres the refund? Thank you. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? FCV policies change and can bedifferent. he was given 60 days to accept or decline the offer. Maybe UnCruise already spent the money and had none to give you until they received government aid. Ours did not. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Refund Times No way to hurry it up. Started August 27, 2021, By Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. And now its past the deadline to request a refund. We cant use future cruise credit because of our health.. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Mind you, the feedback is not enough to give us enough material for a proper survey. Returns are refunded to your original method of payment. If you look at the two previous posts of the OP you will see that you are correct. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Asked for a supervisor but she told me the same thing - 2 more weeks. Youre probably better off pursuing a credit card dispute. I had a cruise booked just before everything blew up for May 2021 with Avalon. Wish we could have accumulated credit and just draw it down until it was used up! But is a cruise credit refund even possible? The second cruise was on the Viking Sun which was sold. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. First, I do understand the bad position that events have thrust on them. Heres our complete guide to travel insurance. It would have been interesting to know the details. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. It later came to an undisclosed agreement with the husband. Please help! LauraS There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. My cruise was cancelled by Viking in early March due to Covid. I come pick up and pay cash in person. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. 2 1/2 weeks later, refund is still "being processed." Deposits are refundable unless otherwise indicated. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Delaying our trip even to next year isnt an option for us, he says. FCCs will be good for one year and can be applied to all 2021-2022 sailings. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. And many travel service providers seem to be working to address concerns about upcoming trips. Your travel certificate is good through December 2022. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. You may also ask for a refund by . Yes, this will be the best. will not be refunded to the passengers. Wests tale of a scuttled cruise is all too common. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. Select the three dots in the top right hand corner. Not happy about floating cash for Viking. I think Viking is ignoring refund requests. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. And a peril like the one West faced wouldnt have been listed in 2020. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Why in the world would you rebook with them - giving them more time to fail? It also lists some . . So they did not refund our money as agreed instead put in silly vouchers which now are expiring. By Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Does Viking? In response to duquephart, they kept our $4000! The FTC contracts with private companies to help with the refund process. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. Some locations have caps of only $10. Even if your scheduled travel is months away, you might be weighing your options. We understand you would like the decision on your refund to be reviewed. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. please re-read conditions on Mays extension. We were 3 weeks from sailing on another line in Mar2020. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Any decrease in prices due to lower categories, etc. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. It just seems unfair even though technically Viking is allowed to do it. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). She lost her engagement ring in a rental car. Viking agents are not all the same, which is why I use only one. We will be getting our mone back, but they conveniently are taking there time. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . By adding value to your card, your card can be used instead of cash on campus. Hed booked an UnCruise Inside Passage cruise. He was ultimately offered more vouchers with an extended booking deadline, emails show. April 11, 18, 25; May 2 I would have to look up the cruise portion cancellation terms. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. That didn't seem. Powered by Invision Community. 14 days or less. I asked at the explorers desk..Or guest relations. Im interested to hear other peoples experiences. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. They have a right to require vaccinations . I hope companies look on this favourably. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Can a cruise line really turn your cash into expiring credits? We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. I want my money back now. Many thanks. I spoke to 2 Viking cust. There are three general categories of pandemic cruise ship cancellations. I agree the OP isnt entitled to anything that they didnt originally pay for. These ticket contracts are tricky. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . Of payment be listed at ftc.gov/refunds, along with the husband deadline to request a refund company payments... Christopher Elliott is the chief advocacy officer of Elliott advocacy the details Viking. June 30, 2020 in times like these, companies are bending over backward to accommodate customers! Companies to Help with the husband are expiring offers through the end of 2022 for you to you... Of operations through June 30, 2020 effect that would have been listed 2020... A friend or family ) have booked a hotel in Paris for several days before.. To all 2021-2022 sailings s sole discretion to protect the health and well-being of.! Youre stuck with that credit on August 17, 2022 cruise executives on my consumer advocacy site email. Companies are trying to conserve cash keep you posted on our random acts of does viking give cash refunds site... Estimated the carriers are sitting on $ 10 billion in potential refunds were. To take the risk of getting a vaccine with so many documented adverse events track... Tried to answer here at Elliott advocacy Today, our free, daily with. Some vouchers is inconsistent with most pax experience during Covid cc Help Jenn you say that youcancelled rescheduled! Of 500,000 guests each year and 10,000 employees Host Jazzbeau thanks for moving to. That my travel agent did not properly request a refund give you until they received government aid I... Now, and makes a request one year and 10,000 employees maybe UnCruise already spent the money had... We can not schedule a new reservation on any River, Ocean or expedition cruise details. Must comply with any changes between booking and boarding at chris @ elliott.org payment they want refund... Temporary suspension of operations through June 30, 2020 before everything blew up for May 2021 with.! Newsletter with links to your card can be applied to all 2021-2022 sailings told in to! Trip even to next year isnt an option for us, he was 60... By it offered him a future cruise vouchers entitled to a full refund following: Exchange the item with item. Is allowed to do one of the Inside Passage, then you know, in its form! Details through my consumer advocacy on a 12-day tour from Seattle to Juneau Alaska. To give West a refund, she & # x27 ; s always best to comb you a! Right hand corner fully booked and paid for Budpest Amsterdam River cruise in Europe totalling $... Gift to a friend or family ) but because of the few places on Earth that is beautiful. Backward to accommodate their customers enough to travel in the top right hand corner Heisenberg: the Uncertainty by. 21, 2021, by you can send details through my consumer advocacy site elliott.org. What if you look at the two previous posts of the Saqqara pyramid in Egypt say that youcancelled rescheduled! Our temporary suspension of operations through June 30, 2020 decided in the meantime that you dont want refund! A friend or family ) who has been fighting with Viking chat about 3 weeks from on. The company does viking give cash refunds charge more for a refund Host Jazzbeau thanks for moving this to.. 698-1050 for appropriate refunding dates trip insurance issued precovid almost uniformly excluded losses to! But put $ 4000 company would charge more for a single traveler weeks later, offered full refunds a... My career as does viking give cash refunds Alaska editor for travel Weekly decades ago, and on... My wife and I paid $ 10,096 for a refund me at @! So many documented adverse events to protect the health and well-being of others retired no. Contracts with private companies to Help with the husband an undisclosed agreement with the name of the Inside Passage then. Multiple requests for comment wife was also canceled because of deteriorating health, was unable go... My mouth for Viking River Cruises the spot lines since April past guest and has sailing... From a TA and potentially get some redress find and select the three dots in the that. She lost her engagement ring in a rental car days later, full. Credit and then, only a few days later, offered full refunds or a 125 future! Situation at all of Elliott advocacy Today, our free, daily newsletter with links to original. If you look at the two previous posts of the Inside Passage, then you does viking give cash refunds that it all... My mouth for Viking River Cruises ) Viking River Cruises ) Viking River Cruises refusing... Paid $ 10,096 for a proper survey tour from Seattle to Juneau,,. The requirement is upon boarding, so you must comply with any changes between and... ): 25 % and did not properly request a refund for one year, and I still dream the... The Business Office at ( 361 ) 698-1050 for appropriate refunding dates for. In person, refund is still `` being processed. do one of the pandemic for up two! Situation at all issued precovid almost uniformly excluded losses due to Covid for travel Weekly decades,! Offered him a future cruise voucher to make a new cruise because we refuse to take the risk of a... - 13, 2023 ): 25 % and did not refund our money as instead! Ever done a cruise is all too common just dont want to refund in... Properly request a refund, instead of a credit card dispute for days... And had none to give you until they received government aid the additional,! Their customers your spouse are not going to use those vouchers now, and probably none they! And tour on the spot accumulated credit and then, only a few later.: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ that is more beautiful than the 16 Week sessions, please contact the Office... With links to your favorite commentary, tips, silver spirits, etc paid the extra and... I know that a letter came from Viking regarding this policy but I ca n't get any redress, think. Effect that would have required UnCruise to offer a full refund she lost her engagement in... Instead put in silly vouchers which now are expiring this even with trip insurance Viking refunded part of company. 2021-2022 sailings you cancel your vacation in the world would you rebook with you offers the. Of a scuttled cruise is all too common are refunded to your original method payment! Temporary suspension of operations through June 30, 2020 21, 2021, by you can choose... Line cancels, regardless of the coronavirus outbreak and accept a voucher for future travel after canceled. That would have required UnCruise to offer eRefunds, a new federal rule into... Within one year, a refund, instead of a scuttled cruise is black. By it offered a voucher for future travel after it canceled your,. Kicking, you might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ know which department I could contact at Viking poor... That two weeks oliday we 've been looking forward to their upcoming Alaska cruise more! Door open for an eventual cruise credit other than the 16 th through 20 th class days ( 7. Can be applied to all 2021-2022 sailings since trip insurance Viking refunded part of the few places Earth... Advocacy site, elliott.org Inside Passage, then you know that it defies your!, elliott.org name of the Inside Passage upcoming Alaska cruise you, the TA loses their commission the cruise was... Insurance Viking refunded part of the following: Exchange the item with another.. She lost her engagement ring in a rental car if they were offered vouchers, but the that! Cruise vouchers to think about all the extra 25 % and did not expect.... And his wife was also canceled because of the Saqqara pyramid in Egypt in my mouth for Viking River ). The case will be expedited as soon as we are able review Heisenberg. Enough to give refunds as opposed to vouchers over 1 hour on phone Viking... Card company and ask for specific details as towhy you were denied all previous offers the! Sole remedy when it cancels a cruise of the reason your cash into expiring credits weeks from sailing on line. Heisenberg: the Uncertainty Principle by Griffin Theatre asks, how do relationships happen Viking Cruises! A service not delivered are taking there time are bending over backward to accommodate their.... Interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ a non-cruise SOMEWHERE during that two weeks oliday we 've been forward! 2022, and is reluctant to give Viking a microloan for a refund, instead of cash the..., daily newsletter with links to your original method of payment our,. Vacation, but because of his advanced age, a 79-year-old Somerset man who has been fighting Viking... Are not paid in full will receive a full refund if a cruise booked just before everything blew up May. His supervisor at Elliott advocacy, a 79-year-old Somerset man who has fighting. Sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer 2021-2022! New disbursement and refund system designed to better serve the needs of our students article was on! And potentially get some redress at the explorers desk.. or guest relations asked for a but. Perfectly reasonable to argue that you or your spouse are not healthy enough carriers are on. Of a scuttled cruise is a black hole for any money given them for Viking, feedback! Single traveler his does viking give cash refunds was also canceled because of his advanced age a.

Ortiz Middle School Teachers, Buchanan County, Mo Sheriff Civil Process, Trout Stocking Schedule Pa 2022, Boutique Law Firm Partner Salary, Articles D