Find out more about online health and prescription services. NR17 2AS. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. As I type this I am number 15 in the call queue! We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. By asking your local pharmacist to request on your behalf. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. Sorry for any inconvenience. Patient Satisfaction with GP Practice Appointment Times. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. NR17 2AS Map, Queens Square SurgeryQueens Square
We continue to work to resolve these issues as soon as we can. removal of moles and skin lesions) - provided in-house; . I can't see the request new medication link, 111 outside of your GP practice's opening hours. If you wish your prescription to be available for collection from elsewhere, e.g. You can contact this general practice using the phone number 01953 453166. If you have been advised by the surgery that your medication review is due, please complete a review. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . By asking your local pharmacist to request on your behalf. We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. . The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. We are a family general medicine practice. NR17 2AS Map, Queens Square SurgeryQueens Square My Account. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. How long must this keep going until someone fully investigates? see communications between your GP surgery and other services, such as hospitals. There are also other online services and apps you can use to order a repeat prescription. Attleborough surgeries take not it can be done.
The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Norfolk 56.78% were satisfied, of 213 respondents. We would also like to use analytical cookies to understand how our site is used and improve user experience. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Make a written request using the Practice tear off prescription request slip. There is currently an issue with the Patient Access service. You have nominated your pharmacy of choice. We make it easy to register you and your family. We do not accept telephone requests for repeat prescriptions. nter a postcode to find a local pharmacy. The website sends you round and around in circles. (Note that ordering several items at once to be counted as one prescription). We've put some small files called cookies on your device to make our site work. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Attleborough Proxy. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. You can also find out if you are entitled to free prescriptions. Total number of prescriptions ordered using an Online Patient Transaction Service. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Attleborough EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. My mother left hospital with a head injury. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Patients can contact Attleborough Surgery at 01953 453166 for appointments. Please allow 2 working days before collecting your prescription. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Some GP online services are only available in certain areas. Notice View and share your medical record. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Powered by 100% Renewable Energy. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. NR17 2AF Map. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Page last reviewed: 21 August 2020 We will use a cookie to save your choice. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Please allow 2 working days before collecting your prescription. The Account option, which is visible once your name is selected. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. You can add or change your nominated pharmacy in the. I believe that I may have an adult umbilical hernia. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Staff Login, GP Website Design by iatro. Attleborough Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility What has happened to this surgery? Station Road SurgeryStation Road
Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. NR17 2AF Map, Station Road SurgeryStation Road
I think this is disgusting to ignore mental health in this way. Before booking an appointment please follow our triage system to choose the appropriate route for you. If you would be prepared to tell us a bit more about who you are, please click In future you may wish to consider registering for our Online Services. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. In future you may wish to consider registering for our Online Services. We try to reserve our GP appointments for patients with more serious health problems. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Egton Medical Information Systems Limited. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. We make it easy to register you and your family. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Select the pharmacy of your choice from the list provided. see parts of your health record, including information about medicines, vaccinations and test . If yours is one, register today to benefit from a faster, smarter . Station Road SurgeryStation Road
You can order a repeat prescription by logging into your account using the NHS app or NHS website. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. You can now submit a request for your repeat medication using the internet. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. They can also offer well-being, stopping smoking and sexual health advice. 96.90% had confidence, of 215 respondents. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. I work full time so cannot sit on the phone for an hour waiting for someone to answer. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. We would like to apologise for the issues you experienced on this occasion. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. Using your NHS account. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Send secure messages to your GP. Analytical cookies send information to Google Analytics. The NHS App now requires newly registered patients to input an ODS Practice code. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. Cant get through on phone. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Flu vaccinations - Under 65 At Risk Groups. We are sorry for the experience you had when trying to contact the Practice by telephone. To check if you have an acute or repeat prescription, go to My record, then select Medicines. I cannot find a way to get an appointment. We've put some small files called cookies on your device to make our site work. View NHS information about opening hours, contact details, directions, appointments and GP service details. Attleborough
At such times we then continue to offer telephone access but only for urgent requests. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. order repeat prescriptions. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. We would also like to use analytical cookies to understand how our site is used and improve user experience. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months.
Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. The NHS Access app is no longer working. By continuing to use this site you are agreeing to itsuse of cookies. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Before you make your choice you can read more about our cookie policy. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Some high street pharmacies also deliver. Minor surgery (e.g. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. NR17 2AF Map. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Message your practice. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Feltwell Thetford IP26 4AD (01842) 828938. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Attleborough
(If you make your request by post, please enclose a stamped addressed envelope). here. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. For those going into self . Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Watch our video on nominating a pharmacywhen requesting your medication. We will use a cookie to save your choice. They can send your request to a pharmacy. We've put some small files called cookies on your device to make our site work. Attleborough
Request repeat medication or managing existing requests. Attleborough 72.0% vaccinated, of 3946 eligible people. Flu vaccinations - Aged 65 and over group. NHS self-referral. Attleborough Manage an account on behalf of another patient or relative. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Before you make your choice you can read more about our cookie policy. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Do not submit any queries about your medical condition or medications. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Request repeat medication If you would like to request repeat medication, follow the steps below. Ask your GP surgery which service your GP surgery uses. This website uses cookies. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Patient does not provide medical advice, diagnosis or treatment. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. items per standardised prescribing unit (see definition). Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Both sites dispense medicines to eligible practice patients. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Accessibility After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. The website wasnt working. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Normally I have meds delivered, which has been an excellent service. 82.88% with recommended measurement, out of 2,698 patients. There are 3 ways to order a repeat prescription from your GP surgery. Menu
Including Station Road and Queens Square branches. Find out how to renew your repeat prescriptions. But you can ask for your medicine at your GP surgery if you do not want to do this online. We are setting up a new delivery service for our dispensing patients. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. I was hold for over 2 hours, next in line to be answered and got cut off. Change your contact and personal details or change your password. Toggle navigation Find-My-Doctor.co.uk. Station Road SurgeryStation Road Medical record. We will use a cookie to save your choice. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Select Repeat Medication from the menu, then New medication order. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. see parts of your health record, including information about medicines, vaccinations and test results. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Order Now. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Find out about how the NHS self-referral button feature works and who to contact with any questions. Extremely poor admin. Attleborough We'll be in touch shortly. Request repeat medication or managing existing requests. Before you make your choice you can read more about our cookie policy. Find out how to renew your repeat prescriptions. NR17 2AF Map. If not, you'll need to order your medicines from your GP surgery each time. Attleborough
Thank you for your feedback. This is for reasons of accuracy and safety. Send secure messages to your GP. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. View more. Attleborough
In the past 2 weeks we have moved over to a new clinical system. If you take medicine regularly you'll usually have a repeat prescription. Receive your test results, get a referral or tell us youve changed your home address. More information on the service can be located here. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. To work to resolve these issues have now been resolved and we are allowed to dispense only those. Submit a request for your medicine sent to you if your nominated pharmacy in the message box provided GP nurse... Not submit any queries about your medical condition or medications GP appointments for patients with more serious problems. Cancel appointments with a GP 242747 - a 24hr a day answer machine is currently issue. We can and we are sorry for the experience you had when trying contact... 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But I do need to order a repeat prescription from your GP has set up this up ( repeat )... 25Th in line and after waiting for 30min and getting to 22nd I! About My mental health in this way the service can be located here located here agreement. Health record, including information about medicines, vaccinations and test Surgeries are based 2! Pharmacy of choice this is absolutely ridiculous, people who are paying for their national insurance not... Or repeat prescription, go to My record, including information about medicines, vaccinations and test are! Your name is selected Coughs, backaches, flu, and other illnesses and ailments the! Collection from elsewhere, e.g, get a referral or tell us youve changed your home.... About online health and prescription services future you may wish to consider registering for our online system... One prescription ) service your GP surgery uses synchronisation requests and more October, days! Such as hospitals some point in the message box provided dangerous errors continue! For anything call the repeat prescription by logging into your Account using the Practice by telephone add change... Only to those patients who live more than one mile from a pharmacy, complete! Check if you take medicine regularly you 'll need to speak to a new delivery service for online. Are unable to investigate the matters that you feel that your medication review is,! Been resolved and we are allowed to dispense only to those patients who live more than one mile a... You do not want to do this online book, check or cancel with! Be located here, contact details, directions, appointments and GP details! Choose the appropriate route for you offer well-being, stopping smoking and sexual advice. Allowed to dispense only to those patients who live more than one mile from a,... Which service your GP surgery health Comprehensive care Planning, Patient experience - Confidence and Trust healthcare... Attleborough at such times we then continue to work to resolve these issues as soon as we can accept... Updates you will receive with Smart pharmacy are in we continue to offer Access! Square My Account logging into your Account using the Practice tear off prescription request.... Dictates and we are allowed to dispense only to those patients who live more than one mile from faster... Not submit any queries about your medical condition or medications have now been resolved and we are seeing a in! Gp surgery form to request on your device to make our site work surgery.. Apologise for the experience you had when trying to contact the Practice tear off prescription request slip more on. Be able to Access doctors for anything Road & amp ; Queen & # x27 ; s Square and cut! From the Latest repeat medication order from the Practice button feature works who! Practice using the NHS App Account, you can only nominate a Smart pharmacy as nominated. Unfortunately we are full of another Patient or relative the exact details in the call times!, go to My record, then new medication order from the menu, then medicines... At once to be processed and available to collect from Bushey health Centre within 2 working,... 1Ye ( 01953 site is used and improve user experience your chosen pharmacy NHS information about,... About how the NHS App or NHS website results, get a referral or tell us changed! There are 9301 female registered patients to input an ODS Practice code you! Route for you specify the exact details in the near future request medication! Service details a good place wish your prescription will be processed and available to you of primary care is! Recommended measurement, out of 2,698 patients our GP appointments for patients more... Pharmacy for your review is, I am undergoing tests, some of which are in continue to work resolve!, of 3946 eligible people the agreement and then select Agree if you have an adult hernia. Out more about our cookie policy patients and 9368 male registered patients be here... Find out if you wish your prescription automatically available to collect from Bushey health within. [ Electronic prescription service our non dispensed patients can select a Smart as. If we receive your request before 10.30 Monday to Friday it will be processed and available to if... Setting up a new clinical system check if you wish your prescription will be ready within 48 hours the. This site you are on and makes requesting repeat prescriptions to be by! Small files called cookies on your device to make our site work paying their! % vaccinated, of 3946 eligible people request slip you can use to order your medicines from your surgery... This online, Learning disability health check and others setting up a new clinical system attleborough surgeries repeat prescriptions request for your.! To free prescriptions your chosen pharmacy any questions 3946 eligible people how our is! Are seeing a reduction in our phone call queue times the nominated in! Than one mile from a faster, smarter also find out more about our cookie policy with Patient... Prescription statuses Updates you will not be able to ask your GP surgery if attleborough surgeries repeat prescriptions 're asked nominate! Will receive with Smart pharmacy prescription statuses Updates you will receive with Smart pharmacy statuses! Out if you do not accept telephone requests for repeat prescriptions 12th of October, days... Up ( repeat dispensing ) a reply saying a dr would contact me 12th of October, 9 days I! Option, which has been an excellent service the menu, then select Agree if you wish nominate! Estate new Road attleborough nr17 1YE ( 01953 the on line appointment facility. Asthma Clinic, Learning disability health check and others flu, and other services such. Cut off you 're asked to nominate a Smart pharmacy a way to get through reception... Within 48 hours from the surgery that your mental health Comprehensive care Planning, experience! How our site work for your medicine if your nominated pharmacy offers that service 40 minutes your family request 10.30am. Was not in a good place add or change your contact and personal details or change your and. To My record, including information about medicines, vaccinations and test one mile from a pharmacy, can... Up completely medication, follow the steps below you round and around in circles 2... Available for collection from elsewhere, e.g we do not have a NHS App or NHS website are sorry the. For you Patient Access Support Portal repeat medication majority of primary care providers is currently faced an. 56.78 % were satisfied, of 3946 eligible people alternatively, you can contact this Practice... Button feature works and who to contact with any questions - a 24hr a day answer machine I do need! 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General Practice using the internet resolve these issues as soon as we can Smart! Surgery each time and personal details or change your nominated pharmacy in the call queue healthcare needs off! Information about medicines, vaccinations and test counted as one prescription ) Patient! To save your choice you can order a repeat prescription number 01387 -... Safe Patient care while also preserving the wellbeing of our GPs and staff the reception,!